Straightforward returns, clearly explained
We want you to be confident when ordering from Monkey Business Workwear. This page explains what can be returned, what can't, and what to do if there's a problem with your order.
Once an item has been embroidered, printed or otherwise personalised, it may not be eligible for return or exchange unless it is faulty or we've made an error.
Unbranded garments
Changed your mind?
If you've ordered an unbranded item and need to return it, the garment should be unused, unworn and in its original condition with any tags or packaging intact.
Before sending anything back, contact us first so we can confirm the return process.
Personalised garments
Please check everything before approval.
Personalised garments are made specifically for your order. Because of this, they generally cannot be returned or exchanged simply because the wrong size, colour or garment was selected.
Before production, make sure you're happy with:
If we've made a mistake or the item is faulty, contact us and we'll help put it right.
Faulty, damaged or incorrect items
Something not right?
If an item arrives faulty, damaged, incorrectly personalised or different from what was agreed, please contact us as soon as possible.
To help us resolve this quickly, please provide:
- Your order details
- A short explanation of the issue
- Photographs where helpful
We'll review the issue and explain the next steps.
How to request a return
Contact us
Tell us what you'd like to return and why.
We review the request
We'll confirm whether the item is eligible and explain what to do next.
Return the item
If approved, send the item back using the instructions provided.
We process the outcome
Once received and checked, we'll arrange the applicable refund, replacement or other resolution.
Refunds
When will I receive my refund?
If a refund is approved, it will be processed back to the original payment method.
Bank or card processing times may vary after the refund has been issued.
Return postage
Who pays the return postage?
This depends on the reason for the return.
We'll confirm the applicable return arrangements when we review your request.
Contact us with your order details and we'll point you in the right direction.