Terms of service

MONKEY BUSINESS WORKWEAR

TERMS & CONDITIONS OF SALE

These Terms & Conditions apply to the sale of products and personalisation services supplied by Monkey Business Workwear.

Please read them carefully before placing an order.

 

1. ABOUT US

1.1 Monkey Business Workwear is a trading name of Active365 Learning Group Limited, a company registered in England and Wales.

Our details are:

Legal entity: Active365 Learning Group Limited
Trading name: Monkey Business Workwear
Company number: 17363516
Registered office: 8 Mercia Business Village, Torwood Close, Westwood Business Park, Coventry, England, CV4 8HX
Email: hello@monkeybusinessworkwear.co.uk
Telephone: 07376 457815
Website: www.monkeybusinessworkwear.co.uk

1.2 References in these Terms to “Monkey Business Workwear”, “we”, “us” or “our” mean Active365 Learning Group Limited trading as Monkey Business Workwear.

1.3 These Terms apply to orders placed:

  • through our website;

  • by email;

  • by telephone;

  • through a quotation;

  • through an invoice;

  • in person; or

  • by any other ordering method agreed between us and the Customer.

2. DEFINITIONS

In these Terms:

“Business Customer” means a person, company, school, nursery, charity, organisation, public body or other entity purchasing wholly or mainly for purposes relating to a trade, business, craft or profession.

“Consumer” means an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.

“Customer” means the person or organisation purchasing Goods or Services from us.

“Goods” means garments, uniforms, workwear, footwear, accessories, bags, headwear, personal protective equipment, promotional products and any other products supplied by us.

“Personalised Goods” means Goods that have been embroidered, printed, transferred, engraved, altered, manufactured or otherwise customised to a Customer's specification.

“Services” means personalisation and associated services supplied by us, including embroidery, printing, digitisation, Artwork preparation and design work.

“Artwork” means any logo, name, wording, graphic, crest, image, design, photograph or other material supplied or approved for use on Goods.

“Proof” means an electronic or physical representation of proposed Artwork, personalisation, layout or positioning supplied for Customer approval.

“Order” means a Customer's request to purchase Goods or Services from us.

3. APPLICATION OF THESE TERMS

3.1 These Terms apply to all contracts between the Customer and us unless different terms have been expressly agreed by us in writing.

3.2 By placing an Order, accepting a quotation, making payment, approving a Proof or otherwise instructing us to proceed, the Customer agrees to these Terms.

3.3 If a Business Customer provides its own purchasing terms or conditions, our Terms will apply unless we expressly agree otherwise in writing.

3.4 Nothing in these Terms affects any statutory rights available to Consumers.

3.5 Some provisions apply specifically to Business Customers or Consumers. Where this is the case, this will be stated.

4. QUOTATIONS

4.1 Any quotation supplied by us is an invitation to place an Order and does not itself create a binding contract.

4.2 Unless otherwise stated on the quotation, quotations are valid for 30 days from the date of issue.

4.3 Quotations are based on the information provided by the Customer at the time.

4.4 We may amend a quotation where:

  • quantities change;

  • garment styles, sizes or colours change;

  • personalisation requirements change;

  • Artwork requirements change;

  • additional Services are requested;

  • delivery requirements change;

  • supplier costs change before the Order has been accepted; or

  • the original quotation contains an obvious pricing, calculation or typographical error.

4.5 Delivery charges, setup charges, Artwork charges, digitisation and other additional charges will be identified where applicable.

4.6 Unless expressly stated otherwise, quotations are not guarantees of stock availability.

5. ORDERS AND FORMATION OF CONTRACT

5.1 An Order placed by a Customer is an offer to purchase the relevant Goods and Services.

5.2 A binding contract will normally arise when we:

  • provide written Order confirmation;

  • confirm acceptance of a quotation;

  • accept payment;

  • order Goods specifically for the Customer; or

  • begin work on the Customer's Order,

whichever occurs first.

5.3 We reserve the right to decline an Order before it has been accepted.

5.4 Customers are responsible for ensuring that the information supplied when ordering is complete and accurate.

This includes:

  • product;

  • brand;

  • colour;

  • size;

  • quantity;

  • personalisation requirements;

  • names;

  • initials;

  • numbers;

  • spelling;

  • Artwork;

  • logo details;

  • delivery information; and

  • any required deadline.

5.5 Customers should check all Order confirmations promptly and tell us as soon as possible if anything is incorrect.

6. PRICES

6.1 Prices will be those confirmed by us when the Order is accepted.

6.2 The price shown on the relevant quotation, Order confirmation, invoice or website is the amount payable unless additional delivery, personalisation or other agreed charges are clearly stated.

6.3 Additional charges may apply for services including:

  • embroidery;

  • printing;

  • transfers;

  • digitisation;

  • Artwork preparation;

  • setup;

  • individual names;

  • numbers;

  • specialist positioning;

  • packaging;

  • express production; and

  • delivery.

6.4 Any applicable additional charge will be communicated before we undertake the relevant additional work wherever reasonably possible.

6.5 We take reasonable care to ensure prices are accurate.

6.6 Where an obvious pricing or website error has occurred, we may contact the Customer before fulfilment and give them the option to:

  • continue with the Order at the correct price; or

  • cancel the affected Order and receive a refund of any amount already paid for it.

7. PAYMENT

7.1 Payment terms will be shown on the quotation, Order confirmation or invoice where applicable.

7.2 Unless credit terms have been expressly agreed, we may require payment in full before:

  • ordering Goods from our suppliers;

  • beginning personalisation;

  • commencing production; or

  • dispatching Goods.

7.3 We may request a deposit before commencing work.

7.4 Where a deposit is required, work may not begin until the deposit has been received.

7.5 Business Customers with agreed credit facilities must pay invoices by the due date shown on the invoice.

7.6 We may suspend production, dispatch, Services or future Orders while an amount remains overdue.

Business Customers

7.7 Where a qualifying commercial payment becomes overdue, we reserve the right to exercise any rights available to us under applicable late-payment legislation, including statutory interest, compensation and reasonable recovery costs where permitted.

7.8 Business Customers must pay all undisputed amounts without set-off, deduction or counterclaim except where required by law.

8. PRODUCT AVAILABILITY

8.1 All Goods are subject to availability.

8.2 Stock availability can change after a quotation has been provided.

8.3 Where Goods become unavailable after an Order has been placed, we may:

  • offer a suitable alternative;

  • suggest a different colour or style;

  • place the item on back order where appropriate;

  • remove the unavailable item and refund the amount paid for it; or

  • agree another solution with the Customer.

8.4 We will not substitute a materially different product without the Customer's agreement.

9. ARTWORK AND LOGOS

9.1 Customers are responsible for supplying Artwork of a suitable quality and format for the required personalisation.

9.2 Depending on the personalisation method, Artwork may need to be:

  • converted;

  • redrawn;

  • simplified;

  • resized;

  • recreated;

  • separated into colours; or

  • digitised.

9.3 Additional Artwork or digitisation charges may apply.

9.4 We will communicate relevant charges before carrying out chargeable Artwork work wherever reasonably possible.

9.5 Embroidery and garment printing are physical manufacturing processes and an exact reproduction of Artwork displayed digitally cannot always be guaranteed.

9.6 Colours may appear differently between:

  • computer monitors;

  • mobile devices;

  • photographs;

  • printed documents;

  • embroidery thread;

  • garment fabrics;

  • print materials; and

  • different production methods.

9.7 Unless expressly agreed otherwise, colour matching will be carried out on a commercially reasonable best-match basis.

10. ARTWORK APPROVAL AND PROOFS

10.1 Where appropriate, we may provide a Proof before production.

10.2 It is the Customer's responsibility to check the Proof carefully.

10.3 Customers should check:

  • logo;

  • design;

  • wording;

  • spelling;

  • names;

  • numbers;

  • colours;

  • approximate dimensions;

  • positioning;

  • garment details; and

  • any other relevant personalisation details.

10.4 Proof approval may be provided by email, electronically or through another agreed method.

10.5 Customer approval constitutes authorisation for us to proceed with production.

10.6 Where the completed Goods materially correspond with the approved Proof, the Customer cannot reject the Goods solely because of an error that was clearly visible in the Proof and approved by the Customer, subject always to statutory rights that cannot lawfully be excluded.

10.7 Changes requested after Proof approval may:

  • incur additional charges;

  • result in wasted garments or materials; and

  • delay completion of the Order.

10.8 Production lead times may not commence until all required Proofs and specifications have been approved.

11. CUSTOMER-SUPPLIED ARTWORK AND INTELLECTUAL PROPERTY

11.1 By supplying Artwork to us, the Customer confirms that they have the necessary authority, rights, licences or permissions for us to reproduce it as instructed.

11.2 This may include permission to reproduce:

  • trademarks;

  • company logos;

  • school crests;

  • nursery logos;

  • club badges;

  • copyrighted designs;

  • photographs;

  • characters;

  • slogans; and

  • other intellectual property.

11.3 Customers must not instruct us to reproduce material which they know they are not entitled to use.

11.4 We may refuse to reproduce Artwork where we reasonably believe its use may be unlawful or infringe another person's rights.

Business Customers

11.5 A Business Customer will be responsible for reasonable losses, claims and costs incurred by us arising directly from our authorised reproduction of Artwork supplied by that Business Customer where they did not have the necessary rights or permissions.

11.6 This will not apply to the extent that a claim results from unauthorised alterations made by us.

12. OWNERSHIP OF ARTWORK

12.1 The Customer retains any rights they already own in Artwork supplied by them.

12.2 Our involvement in embroidering, printing or otherwise reproducing a Customer's logo does not give us ownership of that logo.

12.3 Artwork, layouts, design concepts, templates, production files or other original materials created entirely by us may remain our intellectual property unless we expressly agree otherwise.

12.4 Embroidery digitisation files produced by us are production files and do not automatically become the property of the Customer merely because a setup or digitisation charge has been paid.

12.5 We may retain Artwork and production files to facilitate future repeat Orders.

13. GARMENT SIZES

13.1 Clothing sizes vary between manufacturers, brands and product ranges.

13.2 Customers should refer to the relevant size guide before ordering.

13.3 Labels such as XS, S, M, L and XL or numeric sizes should not be assumed to be identical between different manufacturers.

13.4 It is the Customer's responsibility to select the required sizes.

13.5 Unless Goods are faulty, incorrectly described or statutory rights otherwise apply, Personalised Goods cannot normally be exchanged because an unsuitable size was ordered.

13.6 Where practical, sizing samples may be available for larger Orders by prior arrangement.

14. PRODUCT COLOURS AND SPECIFICATIONS

14.1 Website photographs, brochures and product imagery are intended to provide a reasonable representation of Goods.

14.2 Actual product colours may vary slightly due to:

  • screen settings;

  • photography;

  • lighting;

  • fabric type;

  • dye batches; and

  • manufacturing processes.

14.3 Minor variations between manufacturing batches may occur.

14.4 Product manufacturers may occasionally amend specifications.

14.5 Where a material product specification changes before fulfilment, we will take reasonable steps to notify the Customer or offer an appropriate alternative.

15. PERSONALISATION

15.1 Personalisation may include:

  • embroidery;

  • heat transfer;

  • vinyl;

  • screen printing;

  • direct-to-garment printing;

  • direct-to-film printing;

  • transfer printing;

  • engraving; or

  • another suitable production method.

15.2 Minor variations are inherent in garment personalisation.

15.3 Subject to the approved specification and applicable statutory rights, minor reasonable variations may occur in:

  • positioning;

  • alignment;

  • size;

  • thread colour;

  • print colour;

  • appearance between garment sizes;

  • appearance across different fabrics; and

  • finish.

15.4 Personalisation may appear slightly different on different garment sizes because the dimensions and construction of the garments themselves differ.

15.5 If exact positioning, dimensions, thread colours or other specifications are critical, the Customer must tell us before production and we must expressly agree those requirements.

16. CUSTOMER-SUPPLIED GARMENTS

16.1 We may agree to personalise garments supplied by the Customer.

16.2 Acceptance of Customer-supplied garments is at our discretion.

16.3 Customers are responsible for ensuring garments are suitable for the requested personalisation method.

16.4 Certain:

  • fabrics;

  • coatings;

  • treatments;

  • seams;

  • zips;

  • waterproof membranes; and

  • garment constructions

may affect embroidery or printing.

16.5 We will exercise reasonable care and skill when working with Customer-supplied garments.

Business Customers

16.6 We will not be responsible for damage arising solely from an inherent defect, incompatibility or characteristic of a Customer-supplied garment where we exercised reasonable care and skill.

16.7 Customers must tell us before production if garments are particularly valuable, rare, sentimental or difficult to replace.

16.8 We reserve the right to decline personalisation of particularly valuable or unsuitable items.

17. SAMPLES

17.1 Samples may be made available by prior arrangement and may be chargeable.

17.2 Where a sample is supplied on the basis that it will be returned, it must normally be:

  • unused;

  • unworn other than for reasonable fitting;

  • unwashed;

  • unpersonalised;

  • undamaged;

  • with relevant original labels attached; and

  • in a condition suitable for resale.

17.3 Samples must be returned within the period agreed with us.

17.4 The Customer may be responsible for return delivery costs where agreed.

17.5 Personalised samples cannot ordinarily be returned unless faulty or otherwise subject to applicable statutory rights.

18. CHANGES TO ORDERS

18.1 Customers should contact us immediately if they need to change an Order.

18.2 We will try to accommodate reasonable changes where possible.

18.3 We cannot guarantee that an Order can be amended after:

  • Goods have been ordered from our supplier;

  • Artwork preparation has begun;

  • a Proof has been approved;

  • Goods have entered production; or

  • personalisation has started.

18.4 Any additional costs caused by a requested change may be charged to the Customer where agreed.

18.5 Changes may affect the estimated completion or delivery date.

19. CANCELLATION OF BUSINESS ORDERS

19.1 Personalised Goods are manufactured or decorated specifically for the Customer and may have little or no resale value.

19.2 Business Customers do not have an automatic right to cancel an accepted Order simply because they have changed their mind.

19.3 If a Business Customer requests cancellation after an Order has been accepted, we will consider whether cancellation is reasonably possible.

19.4 Where we agree to cancellation, the Business Customer may remain responsible for reasonable costs already incurred, which may include:

  • garments already ordered;

  • supplier charges;

  • non-returnable Goods;

  • Artwork preparation;

  • digitisation;

  • setup;

  • completed personalisation;

  • work in progress; and

  • reasonable cancellation costs.

19.5 We will take reasonable steps to reduce avoidable losses.

20. CONSUMER CANCELLATION RIGHTS

20.1 Nothing in these Terms removes statutory cancellation rights available to Consumers.

20.2 Consumers buying qualifying non-personalised Goods at a distance may have a legal right to cancel the contract without giving a reason.

20.3 Where the statutory cancellation right applies, the cancellation period will normally expire 14 days after the day on which the Consumer, or a person nominated by them other than the carrier, takes physical possession of the Goods.

20.4 To exercise a statutory cancellation right, the Consumer must clearly tell us of their decision to cancel.

This can be done by contacting:

Email: hello@monkeybusinessworkwear.co.uk

20.5 Following a valid cancellation, Goods must be returned in accordance with our reasonable return instructions.

20.6 Where permitted by law and disclosed appropriately, the Consumer may be responsible for the direct cost of returning Goods.

20.7 Consumers may inspect Goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

20.8 Where permitted by law, we may make an appropriate deduction from a refund where the value of returned Goods has been reduced as a result of handling beyond what would reasonably be permitted in a shop.

21. PERSONALISED GOODS AND CONSUMER CANCELLATIONS

21.1 Some statutory cancellation rights applicable to distance sales do not apply to Goods made to a Consumer's specifications or which are clearly personalised.

21.2 This may include, depending on the circumstances, garments personalised with:

  • a Customer's logo;

  • company branding;

  • school branding;

  • names;

  • initials;

  • individual numbers;

  • customised wording; or

  • bespoke designs.

21.3 Whether the cancellation exception applies will depend upon the nature of the Goods and personalisation.

21.4 This cancellation exception does not remove a Consumer's rights where Goods:

  • are faulty;

  • are not of satisfactory quality;

  • are not as described;

  • do not correspond with an agreed specification; or

  • otherwise fail to comply with applicable consumer law.

22. NON-FAULTY RETURNS — BUSINESS CUSTOMERS

22.1 Business Customers do not have an automatic right to return non-faulty Goods.

22.2 We may, at our discretion, agree to accept the return of non-personalised stock Goods.

22.3 Any discretionary return must be authorised by us in advance.

22.4 We may require returned Goods to be:

  • unused;

  • unworn;

  • unwashed;

  • unpersonalised;

  • undamaged;

  • with original labels attached; and

  • in a resaleable condition.

22.5 Where agreed in advance, reasonable supplier restocking or return charges may apply.

22.6 The Business Customer may be responsible for return carriage.

22.7 Personalised Goods cannot ordinarily be returned merely because the Business Customer no longer requires them or has changed their mind.

23. FAULTY, DAMAGED OR INCORRECT GOODS

23.1 We aim to provide Goods that correspond with the Customer's Order and are of appropriate quality.

23.2 Customers should inspect Goods as soon as reasonably practicable following delivery.

23.3 If Goods appear to be:

  • faulty;

  • damaged;

  • incorrectly supplied;

  • incorrectly personalised; or

  • materially different from the agreed Order,

the Customer should contact us promptly.

23.4 Please contact:

Email: hello@monkeybusinessworkwear.co.uk
Telephone: 07376 457815

23.5 Customers should provide:

  • the Order details;

  • a description of the issue; and

  • photographs where reasonably requested and appropriate.

23.6 Customers should avoid washing, wearing or continuing to use Goods where doing so may make it difficult to assess a reported problem or worsen the fault.

23.7 We may reasonably request an opportunity to inspect Goods before determining the appropriate remedy.

23.8 Depending on the circumstances and applicable law, remedies may include:

  • repair;

  • replacement;

  • re-personalisation;

  • partial refund;

  • full refund; or

  • another appropriate remedy.

Consumers

23.9 Nothing in these Terms excludes or restricts statutory Consumer rights in relation to Goods which are faulty, not of satisfactory quality, not fit for an agreed purpose or not as described.

24. CARE OF GARMENTS

24.1 Customers should follow all garment manufacturer's care instructions.

24.2 Customers should also follow any additional instructions supplied in relation to embroidery, printing or other personalisation.

24.3 Personalised garments may require different care from undecorated garments.

24.4 Unless a problem results from a defect present when supplied, we will not be responsible for deterioration caused by:

  • failing to follow care instructions;

  • washing at inappropriate temperatures;

  • inappropriate tumble drying;

  • bleaching;

  • ironing directly over decoration where not recommended;

  • inappropriate detergents or chemicals;

  • unsuitable industrial laundering;

  • dry cleaning where prohibited;

  • misuse;

  • abrasion;

  • normal wear and tear; or

  • other inappropriate treatment.

25. DELIVERY

25.1 Delivery dates and lead times supplied by us are estimates unless we expressly agree in writing that a particular delivery date is guaranteed.

25.2 Lead times may depend on:

  • stock availability;

  • supplier delivery;

  • payment;

  • Artwork preparation;

  • Proof approval;

  • quantity;

  • personalisation method;

  • production capacity; and

  • courier services.

25.3 If a specific date is essential, the Customer must tell us before placing the Order.

25.4 We will then confirm whether we can reasonably meet that requirement.

25.5 We will take reasonable steps to fulfil Orders within agreed or indicated timescales.

25.6 We are not responsible for delays caused by circumstances outside our reasonable control, subject to any rights Consumers have under applicable law.

25.7 Customers are responsible for providing an accurate and complete delivery address.

25.8 Additional costs caused by:

  • an incorrect address;

  • incomplete address information;

  • refused delivery;

  • failed delivery attempts; or

  • Customer-requested redelivery

may be charged where reasonable.

26. DELIVERY SHORTAGES

26.1 Customers should check deliveries against the Order as soon as reasonably practicable.

26.2 Any apparent shortage should be reported promptly.

26.3 We may ask the Customer to provide details of:

  • packages received;

  • package condition;

  • quantities received; and

  • relevant delivery documentation.

26.4 We will investigate reported discrepancies and provide an appropriate remedy where the shortage results from our error.

27. PARTIAL DELIVERIES

27.1 We may, where reasonable, fulfil an Order in more than one delivery.

27.2 This may occur where:

  • certain sizes are temporarily unavailable;

  • products come from different suppliers;

  • part of the Order is ready earlier; or

  • partial delivery has been agreed with the Customer.

27.3 Where additional delivery charges arise solely because we have chosen to split an Order without the Customer requesting it, we will not impose additional delivery charges without prior agreement.

28. TITLE AND RISK

Business Customers

28.1 Risk in Goods passes to the Business Customer when the Goods are delivered to the agreed delivery location.

28.2 Ownership of Goods will not pass to the Business Customer until we have received payment in full for those Goods.

28.3 Until ownership passes, the Business Customer should take reasonable care of the Goods.

Consumers

28.4 Risk and ownership in Goods supplied to Consumers will pass in accordance with applicable consumer law.

29. EVENTS OUTSIDE OUR CONTROL

29.1 We will not be responsible for a failure or delay caused by circumstances outside our reasonable control.

29.2 Such events may include:

  • supplier disruption;

  • manufacturer disruption;

  • strikes or industrial action;

  • severe weather;

  • fire;

  • flood;

  • epidemic or pandemic;

  • transport disruption;

  • courier disruption;

  • utility failure;

  • communications failure;

  • governmental action;

  • customs disruption;

  • import disruption;

  • civil emergency; or

  • similar circumstances beyond our reasonable control.

29.3 Where such an event affects an Order, we will take reasonable steps to minimise its effect.

29.4 Where appropriate, we will keep the Customer reasonably informed.

29.5 Nothing in this section removes any statutory rights available to Consumers.

30. OUR LIABILITY TO CONSUMERS

30.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

30.2 In particular, nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud;

  • fraudulent misrepresentation; or

  • any liability which cannot legally be excluded.

30.3 These Terms do not restrict statutory rights available to Consumers.

31. OUR LIABILITY TO BUSINESS CUSTOMERS

31.1 Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud;

  • fraudulent misrepresentation; or

  • any matter which cannot legally be excluded or restricted.

31.2 Subject to clause 31.1 and to the extent permitted by law, we will not be liable to a Business Customer for:

  • loss of profit;

  • loss of revenue;

  • loss of business;

  • loss of anticipated savings;

  • loss of goodwill;

  • loss of opportunity; or

  • indirect or consequential loss.

31.3 Subject to clause 31.1, our aggregate liability arising from an individual Order will not ordinarily exceed the amount paid or payable to us for the Goods or Services giving rise to the claim.

31.4 Nothing in these Terms excludes or restricts liability beyond the extent permitted by law.

32. CUSTOMER RESPONSIBILITIES

32.1 Customers are responsible for:

  • providing accurate Order information;

  • selecting appropriate products;

  • selecting appropriate garment sizes;

  • reviewing relevant size guides;

  • supplying accurate Artwork;

  • ensuring they have permission to use supplied Artwork;

  • carefully checking Proofs;

  • approving Proofs only when satisfied;

  • supplying accurate delivery information;

  • making payments when due; and

  • informing us of essential deadlines before placing an Order.

32.2 We are entitled to rely on information and approvals provided by the Customer or by a person who reasonably appears authorised to act for the Customer.

33. PHOTOGRAPHY AND MARKETING

33.1 We may occasionally wish to photograph completed work for use within our:

  • website;

  • social media;

  • portfolio;

  • brochures; or

  • marketing materials.

33.2 We will not acquire ownership of a Customer's logo merely because we reproduce it on Goods.

33.3 Where a Customer tells us that their branding, Artwork or Order is confidential or must not be displayed publicly, we will respect that instruction.

33.4 Customers may contact us at hello@monkeybusinessworkwear.co.uk if they do not want completed branded work used in our portfolio or marketing.

33.5 Displaying completed work does not mean that we claim ownership of the Customer's branding or imply an endorsement, partnership or affiliation.

34. CONFIDENTIALITY

Business Customers

34.1 Each party will take reasonable care to protect confidential business information received from the other in connection with an Order.

34.2 Confidentiality obligations do not apply to information which:

  • is already publicly available other than through a breach of confidentiality;

  • was lawfully known before disclosure;

  • is lawfully obtained from another source;

  • is disclosed with permission; or

  • must be disclosed by law.

35. DATA PROTECTION

35.1 We process personal information in accordance with applicable data protection law.

35.2 Further information about how we collect, process, store and use personal information can be found in our Privacy Policy.

35.3 Customers placing Orders on behalf of an organisation are responsible for ensuring that they are authorised to provide any personal information contained within an Order.

35.4 Personal information supplied for individual garment personalisation, such as employee names, should only be supplied where the Customer is authorised to do so.

36. COMPLAINTS

36.1 We want Customers to be satisfied with the Goods and Services we supply.

36.2 Complaints should initially be directed to:

Monkey Business Workwear

Email: hello@monkeybusinessworkwear.co.uk
Telephone: 07376 457815

36.3 Customers should provide:

  • their Order details;

  • an explanation of the issue;

  • relevant photographs or supporting information where appropriate; and

  • the outcome they are seeking where relevant.

36.4 We will investigate complaints fairly and aim to respond within a reasonable period.

37. SUSPENSION OR CANCELLATION BY US

37.1 We may suspend work on an Order where:

  • payment has not been received when required;

  • information required to complete the Order has not been supplied;

  • a Proof has not been approved;

  • requested Artwork appears unlawful or infringing;

  • the Customer materially breaches these Terms; or

  • fulfilment becomes impossible because of circumstances outside our reasonable control.

37.2 Where reasonably possible, we will contact the Customer before cancelling an Order.

37.3 Where a Consumer Order is cancelled by us, any refund due will be handled in accordance with applicable consumer law.

38. COMMUNICATIONS

38.1 We may communicate with Customers by:

  • email;

  • telephone;

  • messaging service;

  • website notification; or

  • post.

38.2 Customers are responsible for ensuring the contact details supplied with an Order are accurate.

38.3 Emails sent to the email address supplied by the Customer will be treated as communications to that Customer.

39. WEBSITE INFORMATION

39.1 We take reasonable steps to keep information on our website accurate and current.

39.2 Product information may occasionally contain errors or become outdated because manufacturers amend their products.

39.3 Website images are illustrative and actual products may differ slightly as explained elsewhere in these Terms.

39.4 Availability shown online may change before an Order is fulfilled.

40. PROMOTIONAL CODES AND OFFERS

40.1 Promotional codes and offers may be subject to additional terms communicated alongside the promotion.

40.2 Unless expressly stated otherwise:

  • promotions cannot be exchanged for cash;

  • promotions cannot be applied retrospectively;

  • only one promotional code may be used per Order; and

  • promotions may be withdrawn before an Order is accepted.

40.3 Any promotional condition applying to Consumers will be presented fairly and transparently.

41. ENTIRE AGREEMENT

Business Customers

41.1 These Terms, together with the relevant:

  • quotation;

  • Order confirmation;

  • approved Proof;

  • invoice; and

  • specifically agreed written terms,

constitute the agreement between us regarding the relevant Order.

41.2 A Business Customer acknowledges that it has not relied upon a statement or representation which is not recorded in those documents.

41.3 Nothing in this section limits liability for fraud or fraudulent misrepresentation.

42. TRANSFER OF RIGHTS

42.1 We may transfer our rights and obligations under a contract where doing so does not materially reduce the Customer's rights.

42.2 Consumers will retain any rights available to them under applicable law.

42.3 Business Customers may not transfer their rights or obligations under a contract without our written consent, such consent not to be unreasonably withheld where appropriate.

43. THIRD-PARTY RIGHTS

43.1 Unless expressly stated otherwise, a person who is not a party to a contract between us and the Customer does not have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

44. SEVERABILITY

44.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it lawful and enforceable.

44.2 Where that is not possible, the affected provision will be treated as deleted.

44.3 The remaining provisions will continue in full force and effect.

45. NO WAIVER

45.1 If we do not immediately enforce a right under these Terms, this does not mean we have given up that right.

45.2 A waiver relating to one breach will not automatically constitute a waiver relating to another breach.

46. CHANGES TO THESE TERMS

46.1 We may update these Terms from time to time.

46.2 The version applicable to an Order will normally be the version in force when the contract for that Order is entered into.

46.3 Updated Terms will not retrospectively change an existing contract unless:

  • the Customer agrees; or

  • the change is required by law.

46.4 The latest version of these Terms will be available on our website.

47. GOVERNING LAW AND JURISDICTION

47.1 These Terms and contracts between the Customer and us are governed by the laws of England and Wales.

Business Customers

47.2 The courts of England and Wales will have exclusive jurisdiction over disputes between us and Business Customers unless otherwise agreed in writing.

Consumers

47.3 Consumers may have statutory rights concerning where legal proceedings can be brought.

47.4 Nothing in these Terms removes jurisdictional rights available to Consumers under applicable law.

48. CONTACT DETAILS

Questions relating to:

  • these Terms;

  • an Order;

  • Artwork;

  • cancellation;

  • delivery;

  • returns;

  • faulty Goods; or

  • complaints

should be directed to:

Monkey Business Workwear
A trading name of Active365 Learning Group Limited

Registered Office:
8 Mercia Business Village
Torwood Close
Westwood Business Park
Coventry
England
CV4 8HX

Email: hello@monkeybusinessworkwear.co.uk
Telephone: 07376 457815
Website: www.monkeybusinessworkwear.co.uk

Company number: 17363516
Registered in England and Wales

© Active365 Learning Group Limited trading as Monkey Business Workwear. All rights reserved.